Need to return or exchange something?
HealthE Goods customers are covered by our 30 Day Money Back Guarantee
If you are not happy with your unused purchase, send it back within 30 days and we will refund the amount of the merchandise ordered. Please note that our 30 Day Money Back Guarantee is for the amount of the merchandise ordered and does not cover any additional expenses related to installation, materials, shipping, etc.
Merchandise must be in original packaging and in resalable condition. We cannot accept returns or exchanges for items used items, laboratory tests, books, compact discs, DVD’s, acidophilus, energy bars, and other perishable items.
For all returns and exchanges please note that these will be completed by the end of the next calendar week. For example, if your package was sent here and delivered on a Thursday. We will have your return/exchange ready by the next week.
Please Note : For returns/exchanges you may send the item back to our headquarters and upon receipt we will send your replacement out -OR- You may prepay for the replacement unit to have it shipped out immediately. Upon receipt of the item being returned, we will credit your card for the amount.
Step #1: Call us at 1-800-689-8221 or 360-306-8749 to request a Return Merchandise Authorization (RMA) number. If you are returning a damaged or defective item and/or want an exchange, we will process your replacement order at this time.
Step #3: Ship the package to:
1708 Kentucky St
Bellingham, WA 98229-4715
Note: We recommend getting insurance as we cannot be responsible for lost packages or damage that occurs before the package reaches our warehouse. Save your tracking number. This is your proof of return and and allows you to track the status of your return back to our warehouse. Please note that you are responsible for all shipping expenses associated with returning the item(s). All packages returned to our warehouse as “Refused”, “Unclaimed”, or without a RMA #, will be handled according our shipping policy. See “Unclaimed Packages”
If you wish to return your defective or damaged item and not receive a replacement, a 25% restocking fee will apply.